If you do not receive an email to your registered email address, there are the following possibilities.
If this article does not solve the problem, you may have entered or registered an incorrect e-mail address when you created your account. Please ask your company administrator to delete your account and create a new account.
1. Blank space is included.
Please make sure that there is no blank space anywhere in the address you entered.
2. The address is in double-byte characters
Please make sure that alphabets and @ (at mark) are not double-byte characters.
If none of the above two apply
If none of the above two apply, please delete your account and create a new account.
*Only the Owner or the Company Admin can delete and invite the internal users.
How to delete your account
1. "Members", click the three dots, then click "View details"
2. Click "Delete account"
Creating a new account
The Owner or the Company Admin can create a new account by inviting a new internal user.
Please refer here to see more details on how to invite internal users, and here to see the details on how to create a new account.
Inviting party
Go to "Members", then click "Add company member"
Invited party
Click the link on the email sent by KANNA and create a new account.